Be part of the VantagePoint team

DIRECTOR OF CLIENT SERVICES

If you’re looking for a career with an award-winning agency, are an enthusiastic and passionate marketer, have advertising or marketing agency experience, and get excited about helping clients reach their business goals, then VantagePoint Marketing might be a great fit for you.

VantagePoint Marketing is a well-established marketing and ad agency that helps guide a range of B2B companies in their marketing journeys. A few things about us:

• Our services include integrated marketing, advertising, branding, digital, and public relations offerings
• Our work has won awards locally, regionally and nationally
• We offer a great work environment, friendly co-workers, and an intentionally positive culture
• We have approximately 15 B2B clients from across the country
• We’ve been recognized as a 6-time Best Place to Work in South Carolina and a 10-time BMA Carolinas Agency of the Year
• We grade ourselves annually through a Net Promoter Score survey; our current NPS score is 96

VantagePoint has a robust compensation package, which includes:

• Full medical and dental benefits
• PTO and personal days
• Life insurance and short- and long-term disability insurance
• A 401k program
• A range of holidays, including your birthday off or a day in the same month
• Half day Fridays for a typical 36 hour work week (some weeks may be more)
• A flexible hybrid employment model, including work from home, at the office, or fully remote (eastern half of the United States)

To apply for this position, please complete all of the following steps:

• Send a cover letter and a resume to Tricia Cruver.
• Please include your salary requirements

Position Description:  You are a driver of growth for your clients and the agency through high-level client relationships, strategic marketing acumen, and agency leadership. You build, manage and grow a high-performing account service team, mentoring and advising them to lead their clients. You own client profitability, and you lead excellent client relationships. You:

• Work with the agency to ensure we possess a superior understanding of clients’ business issues, marketing, industry, competitors and brands; and use these insights to propose solid solutions that delight the client
• Work closely with account teams to discover and help create new business growth opportunities within the clients’ organizations
• Understand what success looks like for each client, managing and mentoring teams appropriately
• Oversee strategic marketing plan development for clients to create innovative ways to impact client business results
• Attend creative presentations on major campaigns and play a critical role in selling the work
• Are aware of major project work and provide input as needed
• Onboard new clients and train them in the VantagePoint way of doing business
• Are able to manage an account in the short term
• Review estimates as needed and monitor work to help ensure profitable projects
• Are responsible for client forecasts, revenue and margin targets
• Are comfortable with recommending new services and justifying pricing to clients
• Stay knowledgeable on marketing and agency service and technology trends, including analyzing and recommending any needed additions or changes
• Commit to continuous improvement to be sure the agency and client services department continue to evolve appropriately
• Help scale and maximize resources, including internal and external resources
• Help recruit talent that raises the bar on superior client service
• Onboard account managers and assist in onboarding other members of the account team
• Are responsible for the growth and development of account teams, including all team and individual training; and you provide individual feedback and guidance related to improvements and career development
• Ensure all activities and processes that affect clients and client services are in place and well-documented, including those involving Advantage and any other tools
• Meet regularly with Vice President/CFO, VP Creative & Digital and department heads to discuss needed improvements operationally and to build solid working relationships between departments
• Serve as VantagePoint account manager, providing strategic input and overseeing project management; and serve on the VantagePoint new business marcomm team

Required Education or Experience: A Bachelor’s degree in marketing, communications or a related course of study is required; an MBA is strongly preferred.  A minimum of 10 years’ experience in a B2B marketing/advertising agency is required, including managing a client services team.  Strong account management/account supervision experience is also a must.

Required Competencies

• Website management skills (both strategic and project management)
• Knowledge of basic business concepts; financial acumen
• Strong digital marketing experience
• Confident and outgoing with strong interpersonal skills
• Strong leadership, supervisory and mentoring skills, especially in a remote environment
• Sense of urgency
• Ability to handle stress and efficiently multi-task
• Excellent communication skills (written and verbal), including the ability to effectively and authoritatively present information in one-on-one, small and large group settings, including to the C-suite
• Ability to make decisions with limited supervision
• Ability to work quickly and decisively
• Ability to have difficult conversations internally and with clients
• Outstanding work ethic
• Ability to resolve conflict, reducing organizational and interpersonal issues
• Eagerness to establish deep relationships with client personnel
• Ability to manage all situations with professionalism, competence and confidentiality

Reporting Responsibilities: Reports to President/CEO